Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from shopverie.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

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Return Policy

Quality is something we guarantee.

If for any reason you are not satisfied with your purchase, we are happy to offer a refund, store credit, or exchange (depending on item availability) for returned items. We accept returns within 30 days of delivery.  

Returned products must have their original tags attached (if applicable), have no signs of wear, and original product packaging must be intact. Any items sold as a set cannot be partially returned - partial returns will not be accepted and shipped back to the customer.

Returns for a refund will be subject to a R70 handling fee which will be deducted from your refund total. This fee does not apply to returns for exchange or store credit.

Please refer to the 'Are all items refundable?' section below for a complete list of eligible/non-eligible return items.

If you receive a product from us that is damaged or defective, please email hello@costavina.com and include a photo for reference.

Exchange Policy

We offer exchanges for items that have various sizes and colors available to purchase of the same value. Should a requested exchanged item not be in stock, you will be notified and a store credit will be issued accordingly. All exchanges will be shipped once the return shipment is in-transit. 

We do not offer exchanges for different items at this time.

Return Payments

Once a return has reached our facility, our team requires approximately 7-10 business days to process and inspect the return. Once it has passed inspection, your refund will be processed within 48 hours. All refunds will be applied to the original payment, excluding original shipping fees. 

If you have not received a refund yet, please contact your credit card company or bank, as it may take 5-10 business days before your refund is processed. If you have done the above and still have not received your refund, please contact us at hello@costavina.com.