customer-policy

Quality is something we guarantee.

If for any reason you are not satisfied with your purchase, we are happy to offer a refund, store credit, or exchange (depending on item availability) for returned items. We accept returns within 30 days of delivery.  

Returned products must have their original tags attached (if applicable), have no signs of wear, and original product packaging must be intact. Any items sold as a set cannot be partially returned - partial returns will not be accepted and shipped back to the customer.

Returns for a refund will be subject to a R70 handling fee which will be deducted from your refund total. This fee does not apply to returns for exchange or store credit.

Please refer to the 'Are all items refundable?' section below for a complete list of eligible/non-eligible return items.

If you receive a product from us that is damaged or defective, please email hello@costavina.com and include a photo for reference.

We offer exchanges for items that have various sizes and colors available to purchase of the same value. Should a requested exchanged item not be in stock, you will be notified and a store credit will be issued accordingly. All exchanges will be shipped once the return shipment is in-transit. 

We do not offer exchanges for different items at this time.

Once a return has reached our facility, our team requires approximately 7-10 business days to process and inspect the return. Once it has passed inspection, your refund will be processed within 48 hours. All refunds will be applied to the original payment, excluding original shipping fees. 

If you have not received a refund yet, please contact your credit card company or bank, as it may take 5-10 business days before your refund is processed. If you have done the above and still have not received your refund, please contact us at hello@costavina.com.